Frequently Asked Questions.


What exactly is a culture...and how do you change it?

Every group of people--every organization, every church, every family, every nation--has a culture. We even have a "personal culture" as an individual. Culture is a word to describe the collection of (usually unstated) values that determine what is important, what is expected, and what is accepted within the group. For example, whether the manager's door is open or closed communicates what level of accessibility is desired. Whether leaders launch their opinion first--and then ask for input later--or whether they ask for input up front before making a decision...this shapes a culture of inclusion or exclusion. This collection of hundreds of small decisions and attitudes collectively comprises a culture. And that culture either causes people to thrive or to wither.


What do you mean by "thrive"?

Thriving is a word to describe a sense of energy, enthusiasm, and optimism for the future. When we feel valued, equipped, and utilized in an environment, we begin to thrive. When we feel disposable, disempowered, and insignificant, attitudes of cynicism and boredom inevitably follow. We all know what it feels like to be fully alive, in the zone--that's the opportunity for every leader and organization to create.


How do you help leaders and organizations thrive?

Conceptually, we listen, equip, and empower. Practically speaking, we consult, train, and coach. Working with hundreds of clients for thousands of hours over the last decade, we find that helping cultures shift and helping leaders thrive doesn't happen overnight. It takes a comprehensive approach, over time, to discover and upgrade the mindsets and behaviors that keep us from thriving. It is incredibly rewarding to watch teams uncover their strength and realize their potential. In a word, thrive.


What is coaching?

Many people are fuzzy on what coaching is and isn’t. Sometimes it helps to compare coaching to counseling. In short, counseling is about healing the past where coaching is about designing a purposeful future. When we coach leaders, we approach them as peers, helping them get in touch with their own vision, resources, and strategies to create a catalytic environment for forward movement, particularly as it relates to a thriving inner life and developing a thriving culture. Counseling and therapy are never part of our work at Thrive9; when those services are needed, we have trusted sources to refer our clients.


What is the difference between coaching and consulting?

Both are legitimate and valuable tools...but it's important to know which tool is best for a given situation. Consulting (or mentoring) brings content expertise to the client to solve a problem or improve a process. Coaching activates growth and development by drawing both vision and solutions out of the client. Generally speaking, coaching is more of an asking approach where consulting is more of a discerning approach. Thrive9 incorporates both, depending upon what will best serve the needs of our clients.


How does coaching work?

As a coach and mentor, my role is to listen intently to your words and your heart, to reflect back to you the distinct design upon your soul, to help you chart a purposeful path and illuminate the immediate steps on that path. I am not the expert for your life, you are. But I am committed to being a resource, a sounding-board, a partner in encouragement, formation, and action. Coaching is built upon a friendship, but it is much more than a friendship: coaching is a powerful alliance that uncovers and empowers the larger purposes for your life!


Coaching sessions can take place in person, by phone, or by Skype. Sessions usually last up to an hour in length and vary by frequency from monthly to bi-monthly to weekly. The length of a coaching partnership is unique to every individual, but it is typically good to expect that meaningful results will take place within six months to a year. But rather than offer a one-size-fits-all, I am committed to providing a custom solution to your goals, one fitted to your personal learning style, time frame, and budget.


How do I know what my organization or leadership needs most?

We always begin any relationship with a conversation to uncover just that. It's important to us, not just to sell products and services, but to understand the client's current situation and the future they want before we make recommendations on how we can partner with you to improve your leadership, your culture, and your bottom line. To get started (without obligation), fill out our Welcome Survey next.


If you have a question you'd like to see answered here, send it to us here.