A Little Goes a Long Way!

People will forget what you said, people will forget what you did, but people will never forget how you made them feel.
— Maya Angelou
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I'm not big on fast food. Eating healthily is a growing priority for me the older I get. But I have to confess that I have a weakness for the grilled stuffed burito at Taco Bell! Today I didn't have time for lunch between appointments, so I swung by the Taco Bell on 2610 Battleground Avenue in Greensboro to indulge this rare treat...and found an even greater treat waiting. A lady named Cathy.
 
While I was waiting in line to place my order, Cathy first caught my attention. A latino lady with two young children was ahead of me, having trouble understanding the menu. I watched Cathy point to different pictures on the menu and explain each with a smile, unrushed and unfazed by the challenge. When it was my turn, she greeted me brightly...as if she were truly glad to see me and serve me. You just can't fake this stuff!
 
While I was waiting for my order to arrive, I watched an older gentleman walk by. "How are you?" she exclaimed. Clearly, they had met before, and Cathy leaned across the counter to give him a hug.
 
Maybe it's just me, but I don't see that many food servers hug their patrons! When there was a break in the line of customers, I watched Cathy come out into the main area and collect trays, stopping by each table to ask if they needed anything. Her enthusiasm and genuine delight in people was stunning! The entire atmostphere was brightened by her little touches and expressions of care.
 
I regularly bring workshops to corporations who want to improve their customer loyalty. Next time, all I want to do is bring Cathy and let them watch her be her genuine, caring, thoughtful self. It's really not that hard! A bit of kindness, an honest smile, a joy in serving...a little goes a long way.
 
Where do you want to plant your "little" this week?

Posted on October 26, 2013 .